Privacy Policy

1. Introduction

Pelita Kala ("we", "us", "our") operates the watch repair workshop at 14 Lebuh Pantai, 10300 George Town, Pulau Pinang, Malaysia, and the website at pelitak.pro. This policy describes how we collect, use and protect the personal data of people who visit our website or use our services. We take data protection seriously and process personal data only to the extent necessary for the purposes described below.

This policy is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Data We Collect

Information you provide

• Name
• Email address
• Phone number (optional)
• Message content submitted through the contact form

Information collected automatically

• Browser type and version
• IP address (anonymised where possible)
• Pages visited and time spent
• Referring URL

Cookies

We use cookies to understand how the website is used and to remember your cookie consent preference. See our Cookie Policy for full details.

3. How We Use Your Data

• To respond to enquiries submitted through the contact form
• To communicate about an active service or repair
• To understand website usage and improve our content
• To comply with any applicable legal obligation

We do not use your personal data for marketing purposes without your consent, and we do not sell your data to third parties.

4. Legal Basis for Processing

• Consent — for cookies and any communications beyond the immediate service enquiry.
• Contractual necessity — to carry out the watch repair service you have engaged us for.
• Legitimate interest — to understand how the website is used and to communicate about services in progress.

5. Data Retention

Contact form submissions are retained for as long as is necessary to respond to and complete the related enquiry, and for a period of twelve months thereafter. Service records (which do not include contact details) may be retained for longer as part of workshop documentation.

6. Data Protection Measures

• Website transmitted over HTTPS
• Access to personal data limited to workshop staff involved in responding to the enquiry
• No payment data is collected or stored by us directly
• Regular review of data held and deletion of records no longer needed

7. Third-Party Services

We may use third-party analytics services (such as Google Analytics) that collect anonymised data about website usage. These services operate under their own privacy policies. We do not share identifiable personal data with advertising networks.

8. Your Rights under the PDPA

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent to processing (where consent is the legal basis)
• Request that we stop processing your data for direct marketing

To exercise any of these rights, contact us at [email protected].

9. Cookies

We use session and persistent cookies for essential website function and analytics. You may manage your preferences on our Cookie Policy page. Withdrawing consent for analytics cookies does not affect the essential operation of the site.

10. Children's Privacy

Our services are directed at adults of 18 years and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our site, please contact us and we will delete it promptly.

11. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies independently.

12. Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with an updated date. Continued use of the website after any change constitutes acceptance of the revised policy.

13. Contact

For any questions about this policy or how we handle your data:

• Email: [email protected]
• Address: Pelita Kala, 14 Lebuh Pantai, 10300 George Town, Pulau Pinang, Malaysia